One ship method per order.
Warehouses
To ensure fast, cost-effective, hassle-free delivery service, we ship our games from two fulfillment centers: One in Chicago, Illinois, USA and another in Mississauga, Ontario, Canada.
Shipping Schedules
Our goal is to get a game into your hands as fast as possible! Orders submitted and accepted in our warehouse before 5:30am Local Warehouse Time will ship that same day. Later orders will ship within one business day of placement (Monday-Friday, excluding holidays).*
*Same-day shipping does not mean same day delivery. The term "ship" refers to leaving our fulfillment center. Game availability is subject to change.
Shipping Address
We are currently shipping globally! Please note: We cannot ship to a PO Box. Our prices are in USD.
Subscribe to our website to get access to promo discounts. When you set up your account, you can establish a shipping address to use on all orders.
For shipments within the US and Canada:
• Standard Shipping: Allow 7-10 business days from date shipped
• Priority Shipping: Allow 3-5 business days from date shipped
• Express Shipping: Allow 1-2 business days from date shipped
Please note that the games shipped in Canada will be delivered from our Mississauga-Ontario warehouse to avoid any inconvenience and additional fees to our customers.
Return Policy
At Sensational Learners, your satisfaction is our priority! If for any reason you are not satisfied, you may return an unopened game within 14 days of delivery for a replacement or refund. Items that are not permitted to be replaced or returned are described below under "Ineligible Returns/Replacements."
Ineligible Returns/Replacements
We cannot accept for return or replacement any item that has been opened, unless it arrived damaged.
Defective Products
If you received a game that was defective or missing a piece, please contact customer service at 1-416-218-1100, or visit SensationalLearners.com/contactus.
Requesting a Return Merchandise Authorization
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please call us at 1-416-218-1100 to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.
A restocking fee of CAD $10.00 will be subtracted from the value of any return.
Packing and Sending Your Return
1. Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
2. Affix the shipping label securely to the outside of the box.
3. Send your Return to us using an insured or trackable shipping that is most convenient for you.
Requesting a Replacement
During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged.
Requesting a Refund
Eligible refunds will be issued to the original method of payment and will include the cost of the item plus applicable sales tax, minus a CAD $10.00 restocking fee. Cost of shipping will not be refunded on returned items. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.
Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail or postal mail confirming that your return has been received and processed. If, after 21 days, you still have not received an e-mail or written confirmation that your return has been processed, please contact our Customer Service Center at 1-416-218-1100. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Undeliverable Shipments
When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with the delivery of your order, you can call our Customer Service Center at 1-416-218-1100.
Cancelling or Changing an Order
Once an order has been submitted, you must contact our Customer Service Center at 1-416-218-1100 to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the shipping process.
Contacting Our Customer Service Center
- By e-mail: Please fill out the form here
- By phone: Call 1-416-218-1100 (8am-5pm EST, Monday-Friday)